Map the conversation and its purpose.
Begin with the real work, the people involved and a clear definition of what a useful outcome would be.
Conversational AI
Make every response more considered.
Bring relevant context into a conversation without losing the thread. Design the experience around clarity, appropriate action and the moment a human should step in.
Start a conversationSHAPE A USEFUL FIRST STEP
The right questions.
A considered beginning.
Connect the context it needs.
Confirm the information, connections and permissions needed to support this part of the workflow.
Test uncertainty and escalation.
Use representative examples to test the approach with the people who will own and operate it.
THE WORKING DAY
The agent prepares.
The person decides.
A working day shared by the assistant and the account manager. The agent prepares, the person decides, and every hand-off is marked. Move through the day or choose a hand-off.
AssistantPrepares
Holds the thread of a conversationBrings in the account contextPrepares options to discussRecords what was agreed
Account managerDecides
Joins when the customer is unsureAgrees the next step
Hand-off · Assistant to Account manager
Options prepared
Clear options, with the context behind each one.
PART OF A CONSIDERED WHOLE
Connected through Lumen.
Give your people AI colleagues that work alongside them on their own devices: they understand the context, take on the busywork and carry work through to a meaningful outcome.
A starting point for discovery. Specific capabilities, integrations and deployment requirements are agreed with your team.