Shape the work.
Explore a recorded workflow from an initial request through an agent and a human handoff.
THE QUESTION BEHIND THE FILM
What does a connected workflow look like in practice?
This Swfte Studio reference recording follows a customer enquiry through a visual agent workflow. It informs how we explain Builder's role within Niello.
Bring your own workflow to a discovery conversation. Together, we identify the context, integrations and review steps it needs.
Explore this with NielloRead the film transcript +
Original Swfte narration, retained as a reference recording.
This is Swfte Studio — the fastest way to put AI to work across your business. Let me show you. I'll bring the music in, and in the next couple of minutes we'll build something real — just by describing it.
Here's one example. Every business has more incoming requests than people to handle them — calls, emails, tickets stacking up while customers wait. Let's fix that.
The idea is simple — if you can describe it, you can build it. No code, no setup, no waiting. This is just one example; you'll see the whole platform as we go. Watch.
Start simple. Meet Aria — a warm, natural voice that answers your incoming calls.
Give her intelligence — the right AI for the moment. Fast when it needs to be, deeper when it counts.
Give her knowledge — everything in your help centre, ready in an instant.
Give her a phone line — live, in a single click.
And give her guardrails — she keeps private information safe, stays on topic, and knows when to bring in a person. Your customers are cared for, and so is your business.
And that's it — Aria is live. Call the number, and she answers.
But some moments need a human. When that happens, Aria hands it off — and the same Studio builds whatever comes next.
Every building block you could need is right here — search for one, drag it in, or just describe what you want.
Describe the handoff, and Studio puts the whole thing together — connected, checked, and ready — in one step.
One agent takes the call. Another takes it from there — so your people don't have to. The moment Aria hands off, a second teammate — an AI agent named Atlas — picks it up. It gathers who the customer is and what they need, writes a clear summary, and passes it straight to your team. No one starts from scratch — and you built it just by describing it.
Let's run it for real. The hand-off happens, the summary lands with your team, and a person takes it from there. Now you tell me — how much time did we just save?
Now let's give Aria a tighter script — the exact conversation you want her to have.
Describe the conversation, and Studio maps it out — a warm welcome, the right questions, and a path for every kind of request.
Save it once, and reuse it anywhere — your knowledge and rules, all in one place.
Want her on your website? Drop her in as a chat widget. Or put her in front of your own team. Meet your customers where they already are — however they like to reach you. Simpler tools, stronger workflows.
And you can step inside any agent and see everything — every conversation, every action, a complete record. Clear and accountable — built for teams who answer to others.
And the best part — run all of this in your own environment, on your terms. No vendor lock-in. Compliant. Your data stays yours.
And remember — this was just one agent. Tomorrow, build the next. A sales assistant, an onboarding guide, an operations helper — each one described, built, and deployed in minutes.
KEEP EXPLORING


